Privacy Policy

1. Introduction

TickerKey, Inc. ("we," "our," or "us") operates the TickerKey mobile application and the website at tickerkey.com (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name and email address you provide when signing up for our beta program or creating an account.
• Communications: Information you provide when contacting us for support, submitting feedback, or responding to surveys.
• Payment Information: If you make purchases, payment details are processed by third-party payment processors. We do not store your full payment card information on our servers.

2.2 Information Collected Automatically

• Usage Data: Information about how you interact with the Service, including features used and frequency of use in aggregate form.

2.3 Keyboard Data

TickerKey is a custom iOS keyboard. We do not collect, store, transmit, or have access to any text you type using the keyboard. The keyboard processes ticker symbol, prefixed '$', lookups locally on your device. Market data requests are made directly to our data providers without transmitting the content of your messages or conversations. TickerKey does not read or process your text messages, to fetch market data user has to explicitely prefix ticker symbols with '$' letter.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process alert requests and send related notifications
• Send you technical notices, updates, security alerts, and administrative messages
• Respond to your comments, questions, and customer service requests
• Monitor usage and activities in connection with the Service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience
• Communicate with you about products, services, offers, and events offered by us (you may opt out at any time)

4. Sharing of Information

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf, such as hosting, analytics, email delivery, and customer support.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Protection of Rights: When we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as a business asset.
• With Your Consent: We may share information with your consent or at your direction.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS/SSL), encryption at rest, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Portability: Request a portable copy of your personal information in a structured, machine-readable format.
• Opt-Out: Opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. These countries may have data protection laws different from those in your country of residence. By using the Service, you consent to the transfer of your information to the United States and other jurisdictions. Where required by applicable law, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your information during international transfers.

9. Third-Party Services

The Service may contain links to third-party websites, services, or integrations that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access. Our third-party service providers include:

• Analytics Providers: To understand usage patterns and improve the Service.
• Market Data Providers: To deliver real-time financial data within the keyboard.
• Cloud Infrastructure: To host and deliver the Service securely.

10. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe a child under 18 has provided us with personal information, please contact us at [email protected].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where required by law, by sending you an email notification or providing an in-app notice. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: